Privacy Policy
We believe in complete transparency about how we handle your information. This policy explains our practices in clear, straightforward language because privacy shouldn't be complicated.
Last Updated: January 15, 2025
Who We Are
Sparkly Volt operates as an IT testing process improvement service based in Thailand. We help businesses strengthen their software testing practices through consultation, training, and implementation support. When you work with us, you're trusting us with information that matters to your business.
This privacy policy covers all interactions you have with our services, whether through our website, email communications, or direct consulting engagements. We've written this to be genuinely useful — not just legally compliant.
Information We Collect
We collect information that helps us provide better testing process improvement services. Here's what we gather and why:
Contact Information
Names, email addresses, phone numbers, and company details when you reach out for consultations or sign up for our learning programs.
Project Information
Details about your current testing processes, challenges, and goals that you share during consultations or assessments.
Communication Records
Email exchanges, meeting notes, and consultation records that help us track progress and provide consistent service.
Website Usage
Basic analytics about how you use our website, including pages visited and time spent, to improve our content and services.
We don't collect sensitive personal information unless it's directly relevant to improving your testing processes. We never gather information through hidden methods or unclear consent processes.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with our services:
- Providing personalized testing process improvement recommendations based on your specific situation
- Scheduling and conducting consultations, training sessions, and follow-up meetings
- Sending relevant updates about testing methodologies, industry best practices, and our learning programs
- Improving our services based on feedback and usage patterns we observe
- Maintaining records of our work together for consistency and progress tracking
- Responding to your questions and providing ongoing support for implemented improvements
We don't use your information for marketing unrelated services or share it with companies that might bombard you with sales calls. Our focus remains on testing process improvement and related professional development.
Information Sharing and Disclosure
We share your information only in specific, limited circumstances:
Service Providers
We work with carefully selected partners who help us deliver our services — email platforms for communications, scheduling tools for appointments, and cloud storage for secure document management. These providers access only the information necessary for their specific functions and are bound by confidentiality agreements.
Legal Requirements
We may disclose information if required by Thai law, court orders, or regulatory investigations. We'll notify you about such requests unless legally prohibited from doing so.
Business Transfers
If Sparkly Volt undergoes a business transition like a merger or acquisition, your information would transfer to the new entity under the same privacy protections outlined in this policy.
We never sell your information to third parties or share it for commercial purposes unrelated to testing process improvement services.
Thailand Privacy Law Compliance
As a Thailand-based business, we comply with the Personal Data Protection Act (PDPA) and related local regulations. This includes specific protections for personal data processing, storage, and cross-border transfers that may apply to our international clients.
Data Security
We protect your information through multiple layers of security measures designed for business-sensitive data:
Encryption
All data transmission uses SSL/TLS encryption, and sensitive stored data is encrypted at rest.
Access Controls
Only authorized team members can access client information, with role-based permissions limiting data exposure.
Regular Backups
Secure, encrypted backups ensure your information remains available while protected against data loss.
System Monitoring
Continuous monitoring helps us detect and respond quickly to any potential security issues.
While we implement strong security measures, we also rely on your cooperation — use secure networks when sharing sensitive information, and let us know immediately if you suspect any unauthorized access to your account.
Data Retention
We keep your information for as long as it's useful for providing services and meeting legal requirements:
Active Client Relationships
During active consulting engagements or learning program participation, we maintain all relevant information to provide consistent service and track progress effectively.
Completed Projects
After project completion, we retain consultation records and communication history for two years to support any follow-up questions and demonstrate our work if needed for compliance purposes.
Marketing Communications
If you've subscribed to our updates about testing methodologies and industry insights, we maintain your contact information until you unsubscribe or ask us to remove it.
You can request deletion of your information at any time, though we may need to retain certain records for legal or legitimate business purposes, which we'll explain clearly if relevant.
Your Rights and Choices
You have significant control over your information and how we use it:
Access and Correction
Request a copy of all information we have about you, or ask us to correct any inaccuracies. We'll provide this within 30 days and help ensure our records reflect your current situation accurately.
Deletion
Ask us to delete your information, and we'll remove it from our active systems. We'll explain if we need to retain certain records for legal compliance and how long that might be.
Communication Preferences
Opt out of marketing emails while continuing to receive service-related communications, or adjust how frequently you hear from us about testing industry updates.
Data Portability
Request your information in a standard format that you can transfer to another service provider if you choose to work with someone else for your testing process improvement needs.
To exercise any of these rights, just contact us using the information below. We'll respond promptly and help you understand exactly what options are available for your specific situation.
International Data Transfers
Some of our service providers operate servers outside Thailand, which means your information might be processed in other countries with different privacy laws. We only work with providers who maintain adequate data protection standards and have appropriate safeguards in place.
If you're based outside Thailand and working with us, your information will be processed in Thailand under this privacy policy and applicable local laws. We ensure the same level of protection regardless of where the data is processed.
Changes to This Policy
We update this privacy policy when our practices change or new legal requirements emerge. We'll notify you about significant changes through email or prominent notices on our website, giving you time to review updates before they take effect.
Minor clarifications or additions that don't change how we handle your information might be updated without individual notification, though we'll always note the revision date at the top of this policy.
Privacy Questions and Requests
We're here to help with any privacy-related questions or requests. Whether you want to understand something better, exercise your rights, or report a concern, we'll respond promptly and thoroughly.
Tambon Bo Yang, Mueang Songkhla
Songkhla 90000, Thailand